Terms & Conditions

Acceptance of these terms and changes to them

These terms and conditions form the agreement between you and us. They apply to your registration, your account, every deposit and withdrawal you make, and every game you play on the site. By opening an account, or by continuing to play after an update is published, you accept them.

We may update these terms from time to time, for example when we add games or payment methods, when our systems change, or when the rules we operate under are amended. Where a change affects your rights in a meaningful way, we will give you notice by e-mail or in your account before it takes effect.

Some games, payment methods and promotions carry their own rules. Where those rules say something different from this page, the specific rules apply to that game, method or offer, and these terms cover everything else.

Eligibility and your account

An account with us is personal to you. You may hold one only if you are able to enter into a binding contract and you meet the conditions below.

• 18 and over only. Gambling with us is for adults. If we find that an account holder is under 18, we will close the account, void any bets and return the deposits.
• One account per person. We allow one account per person, household address, device, e-mail address and payment method. Duplicate accounts may be closed and any bonus winnings on them withheld.
• Accurate details. Register in your own name and give true, complete and current information. Tell us promptly if your name, address, e-mail address or telephone number changes.
• Residents of the United Kingdom. The site is intended for players resident in the UK, and you are responsible for knowing whether you may lawfully gamble from where you are.
• Your own payment methods. Deposits must come from a card or account held in your own name. We do not accept payments from third parties.
• Keep your login safe. Your username, password and any security details are yours to protect. Tell us at once if you think someone else has had access to your account.

If someone else uses your account

Activity carried out under your login is treated as yours unless you tell us otherwise, so please do not share your details or let anyone else play on your account. If you report unauthorised use, we will look into it and may suspend the account while we do.

Verification of your identity and funds

We hold a gaming licence for the services we provide and we are required to know who our customers are. We therefore verify accounts: when you register, before your first withdrawal, and at other points while the account is open.

Until the checks are complete we may limit play, hold deposits or keep a withdrawal pending. If the documents we ask for are not provided within a reasonable period, we may suspend the account and return the balance to its original payment source.

Deposits, withdrawals and bonuses

Deposits

You can deposit using the methods shown in the cashier. The minimum and maximum amounts, the processing times and any charge applied by your own provider are shown there. Your balance is for play rather than for holding or moving money, and it does not earn interest.

Withdrawals

• We return funds to the method you used to deposit wherever that is possible. Where it is not, we use another method held in your own name.
• Withdrawal minimums and maximums, and the limits that apply to your account, are the limits shown in the cashier.
• A withdrawal may stay pending while verification or other checks are completed, or while bonus conditions attached to your balance are still open.
• We may ask you to confirm ownership of a card or account before funds are released.

Bonuses and promotions

Every offer has its own terms, published with the offer. Those terms set out how to qualify, the wagering requirement, the maximum stake allowed while a bonus is active, which games contribute and by how much, the expiry period, and any cap on winnings. Bonus funds that expire are removed from your balance.

Abuse of promotions

We expect offers to be used as intended. Opening duplicate accounts, acting with others to claim the same offer, exceeding the maximum stake, or staking in patterns designed only to clear a wagering requirement rather than to play, may lead to the bonus and any winnings from it being removed and to the account being closed. Deposits you have not yet staked are returned.

Safer gambling, and closing or suspending an account

Gambling should stay affordable. The tools in your account let you set a deposit limit, take a time-out, or self-exclude for a longer fixed period. A reduction takes effect straight away; an increase is subject to a cooling-off period and confirmation from you.

Free, confidential support and information are available from GambleAware, GamCare and the National Gambling Helpline. GamStop allows you to block yourself from licensed online operators in Great Britain in a single step.

Closing or suspending your account

• At your request. Ask us in live chat or by e-mail and we will close the account and pay out any withdrawable balance, subject to the checks above.
• Self-exclusion. A self-exclusion cannot be lifted before the period you chose has ended, and we will not send you marketing while it runs.
• Inactivity. If an account stays dormant for a long period we may close it after contacting you at your registered e-mail address, and return any remaining balance.
• Breach of these terms. We may suspend or close an account where these terms are broken, where your details cannot be verified, or where we are required to do so. We will explain as much as we are able to.

Complaints, liability and governing law

If something goes wrong

Please start with live chat, as most questions are settled there. To make a formal complaint, e-mail support@casinospinking.co.uk with your username, what happened and when. We will confirm that we have your complaint, look into it and reply within a reasonable time, and we will keep you updated if we need longer.

If you are not satisfied with our final answer, you can refer the matter, free of charge, to the independent dispute resolution service named in your account and in our complaints information.

Our responsibility to you

We provide the site with reasonable skill and care, but we cannot promise that it will always be available or free of faults. Where a game result or a display is affected by an error, the round is void and the affected stakes are returned. We are not responsible for losses caused by your own breach of these terms, by equipment or connection problems at your end, or by events outside our reasonable control. Nothing on this page limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us that is not settled as described above will be dealt with under those laws. If any part of these terms cannot be applied, the remaining parts continue to apply.