Contact Us

This page explains how to get in touch with the Spinking Casino support team, which details help us answer quickly, and how to raise a complaint if something has gone wrong.

Worth a spin

How to reach us

Our live chat is open 24/7 and is the quickest way to reach us. You will find it on the site once you are signed in to your account.

You can also write to us at support@casinospinking.co.uk. E-mails are answered in the order they arrive, and we reply to the address registered on your account.

What to have ready when you write

A few details let us look into the matter without going back and forth:

Your username or the e-mail address registered with us.
The game, deposit or withdrawal the message is about.
The date and time it happened, with your time zone.
A screenshot of any error message you were shown.

Questions we help with

Account access, security settings and the identity checks we carry out under our gaming licence.
Deposits, withdrawals and the payment methods shown in the cashier.
Bonuses, wagering requirements and promotional terms.
Technical issues with games, loading or the site itself.
Deposit limits, time-outs and self-exclusion on your account.

Safer gambling

Our service is for players aged 18 and over. If gambling stops feeling like entertainment, ask us to set a deposit limit, a time-out or self-exclusion, and free confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If you are unhappy with something, write to support@casinospinking.co.uk with Complaint in the subject line and describe what happened.

We acknowledge your message, look into it with the records held on your account, and reply with our findings once the checks are complete.