Bonus Terms and Conditions

What these terms cover and how they fit with our other rules

These Bonus Terms and Conditions apply to every promotion we make available on this site, including welcome offers, deposit bonuses, free spins, cashback arrangements, tournaments and loyalty rewards. They form part of our general Terms and Conditions, which you accepted when you opened your account with us, and should be read together with them and with our Privacy Policy.

Each individual promotion is published with its own details: the qualifying deposit, the wagering requirement, the games the bonus can be played on, any limit on stakes, and the period within which the bonus must be used. Those details are shown in the cashier and on the promotion itself. Where a specific offer carries its own terms, those terms apply to that offer in addition to the rules on this page, and they take priority for that offer only.

We may update this page from time to time, for example when we add a new type of promotion or change how an offer is credited. The version published on the site at the time you opt in is the version that applies to your bonus.

Who can claim a bonus

Promotions are available to registered account holders who meet all of the conditions below at the time the bonus is claimed. We may ask you to confirm any of these points before we credit an offer.

• You are 18 or over and hold a single account in your own name. Only one bonus per person, household, shared device, network connection or payment method may be claimed from any one offer.
• Your account details are accurate and up to date, including your name, address, date of birth and contact details.
• You have completed any identity and age checks we have asked for. We hold a gaming licence and verify accounts, and a bonus may be held until those checks are complete.
• You have opted in to the promotion where opting in is required, and to marketing messages where the offer is only sent to players who have chosen to receive them.
• Your qualifying deposit was made with a payment method that is in your own name and is not excluded from the offer. Any excluded methods are listed in the cashier.
• You have not already claimed the same offer, and the offer is still open at the time you claim it.
• You are not currently in a time-out or self-exclusion period and have not registered with a self-exclusion scheme that covers our site.
• Your account is not restricted, suspended or subject to an open payment or fraud check.

If a bonus is credited to an account that turns out not to be eligible, we may remove the bonus and any winnings that came from it, and return the account to the balance it would otherwise have held. We will tell you by e-mail when we do this and explain the reason.

Wagering requirements and how bonus play is counted

Most promotions carry a wagering requirement, which is the total amount you need to stake before bonus funds and the winnings from them can be withdrawn. The requirement for each offer, and whether it is applied to the bonus alone or to the deposit and bonus together, is shown in the terms of that offer. Your progress towards it is shown in your account while the bonus is active.

Game weighting and excluded games

Not every game contributes to wagering at the same rate. Slots usually contribute in full, while table games, live dealer games and video poker typically contribute at a lower rate or not at all. Some titles are excluded from bonus play altogether. The weighting that applies to each category, and the list of excluded games, are published with the promotion. If a game is excluded, stakes placed on it do not count towards the requirement and may breach the terms of the offer.

Stake limits and restricted patterns of play

While a bonus is active, the following restrictions apply so that promotions work the same way for everyone:

• Stakes must stay within the maximum stake shown for the offer, including any feature purchase or bonus buy where those are permitted.
• Low-risk play that covers most or all outcomes of a round, such as placing offsetting bets on a table game, does not count towards wagering.
• Play intended to clear a requirement without genuine risk, including coordinated play with other accounts, is not permitted.
• Where a game is played at a stake above the published limit, we may remove the resulting winnings and settle the account at the stake allowed.

Free spins, bonus winnings and withdrawals

Free spins are credited at a fixed stake on named games, and that stake is set by us rather than chosen by you. Unless the offer says otherwise, winnings from free spins are credited as bonus funds and are subject to the wagering requirement for that promotion. Some offers, in particular free spins and bonuses that do not require a deposit, cap the amount that can be converted into withdrawable funds. Any cap is stated in the terms of the offer.

The order in which your balances are used is shown in the cashier. Where your account holds both your own funds and bonus funds, your own funds are normally staked first. To withdraw winnings that came from a bonus:

1. Complete the wagering requirement within the period set for the offer.
2. Check that the bonus balance has converted to withdrawable funds in your account.
3. Complete any outstanding identity or payment checks if we have asked for documents.
4. Request the withdrawal in the cashier using a payment method registered in your own name.

If you request a withdrawal while a bonus is still in play, the bonus and any winnings derived from it will be removed, and the withdrawal will be processed from your own funds. You can also cancel an active bonus yourself in your account, with the same result. We will tell you what the remaining balance will be before the cancellation is confirmed.

Fair use, errors and changes to an offer

Promotions are offered in good faith and on the basis that they are used as intended. We may withhold or remove a bonus, void winnings connected with it, and in serious cases suspend or close an account, where we find any of the following:

• More than one account held or used by the same person, household or device to claim the same offer.
• Information given to us that is false, incomplete or belongs to someone else.
• Payment methods used that are not in the account holder's name, or deposits later reversed through a chargeback.
• Collusion between accounts, or use of software or automated tools to place stakes.
• Taking advantage of a technical fault, a misconfigured offer or an obvious error in the terms published for a promotion.
• Patterns of play designed to extract value from a bonus without genuine risk.

Where a bonus, free spin or balance is credited in error, we may correct your balance and recover the amount credited, including any winnings that resulted from the error. We may also change or withdraw a promotion at any time, including for a single account. A change of this kind will not normally affect a bonus you have already claimed and are actively wagering, unless we are required to act because of fraud, an error or a legal or regulatory obligation.

If you disagree with a decision about a promotion, write to us and we will look into it. Our general Terms and Conditions set out the complaints procedure, including how a matter can be escalated if you are not satisfied with our answer.

Safer gambling and how to reach us

Promotions are meant to add to your entertainment and nothing more. They are not a way to recover losses, and they do not change the odds of the games they apply to. You can set deposit, loss and session limits in your account at any time, take a short time-out, or self-exclude for a longer period. Where an offer is sent by e-mail or text, you can turn those messages off in your marketing preferences without affecting the rest of your account.

For questions about a specific promotion, the wagering left on a bonus, or a decision we have made about an offer, contact us at promotions@casinospinking.co.uk. For anything else about your account, write to support@casinospinking.co.uk or use the live chat on the site. Please write from the e-mail address registered to your account so that we can identify you.